MHR Newsletter - September 2022

NEWSLETTER TOPICS

Click on the topic below to go to the applicable section:

1. Bravo for brilliance (Administrative day - 7 September 2022)
2. The payment of annual leave
3. Report for duty at least 15 minutes before your shift commences
4. Clients require panel members to wear uniforms
5. MHR name badge - Your 'identity to success'
6. Conserve water and electricity at clients' facilities
7. South African Nursing Council (SANC) licence renewal
8. Email addresses for administration and payment-related enquiries
9. Make sure your information is up to date on MHR system
10. Silence promotes healing - help to keep noise levels down
11. Acknowledge exceptional performance

1. BRAVO FOR BRILLIANCE (ADMINISTRATIVE DAY - 7 SEPTEMBER 2022)    

It was an honour to celebrate Administrative Day on 7 September 2022 with our exceptional team of administrative panel members. We put our hands together for a dazzling team’s brilliant contribution to our company and clients. Each contribution is a meaningful part of the service we deliver. Below are a few photos of the day’s celebrations.

2. THE PAYMENT OF ANNUAL LEAVE

Considering the recent application for the Ministerial Determination to vary Section 50 of the Basic Conditions of Employment Act (BCEA), the Department of Employment and Labour (DEL) has requested that all agencies provide supporting documents, including the names and ID numbers of panel members to which the Ministerial Determination applies.

The Ministerial Determination permits MHR to offer panel members the option to have their leave paid out as part of their hourly tariff, hence paying an increased hourly rate inclusive of accrued annual leave.

Due to the request for additional supporting documentation and for the duration of DEL’s analysis of the documents submitted by MHR, MHR advises panel members that the BCEA regulations will apply without variation. Therefore, from Monday, 19 September 2022, all panel members started accruing annual leave at the legislative rate of 1 hour for every 17 hours worked. This means that the increased hourly rate that includes annual leave is no longer paid when the shift is worked. The difference, which is the accrued amount based on the legislative rate, is paid out by MHR on a quarterly basis at the end of February, May, August and November each year until further notice.

Once the Ministerial Determination has been granted, panel members will again have the opportunity to choose between either accruing annual leave at the statutory rates or being paid an increased hourly rate, inclusive of annual leave.

3. REPORT FOR DUTY AT LEAST 15 MINUTES BEFORE YOUR SHIFT COMMENCES

Please make sure that you report for duty at least 15 minutes before your shift commences at a client. This is to ensure that all team members are present during handover arrangements and well informed before their shift start.

_{4. CLIENTS REQUIRE PANEL MEMBERS TO WEAR UNIFORMS}

Mediclinic and ER24 clients urge all admin and clinical MHR panel members to please wear MHR or client-specific uniforms. Nurses and care workers are no longer required to wear scrubs, and all panel members must be neatly dressed in MHR or client-specific uniforms. Please visit your nearest MHR office to place an order if you do not have an MHR uniform.

Remember, our uniform range is part of our corporate identity. Please share in our pride to have you as part of the MHR team by wearing your MHR uniform. Refer to our 'Policies and Documents' web page to view our ‘Dress code policy’ and uniform documents for clinical and administrative panel members.

ER24 panel members, you are welcome to contact ER24 should you have any uniform enquiries.

_{5. MHR NAME BADGE – YOUR ‘IDENTITY’ TO SUCCESS}

Please remember to wear your name badge while on duty, as it is the patient’s right to identify all personnel working in healthcare facilities. Patients can also compliment you on your service in their client service survey if they are able to identify you by your name badge.

_{6. CONSERVE WATER AND ELECTRICITY AT CLIENTS’ FACILITIES}

MHR requests that all panel members be cautious about water and electricity usage at clients’ facilities. Please conserve water and electricity as far as possible.

_{7. SOUTH AFRICAN NURSING COUNCIL (SANC) LICENCE RENEWAL}

Kindly remember to renew your SANC licence before the deadline Saturday, 31 December 2022. Visit www.sanc.co.za for licence renewal-related information.

Please email proof of your renewed licence to your region’s administration email address confirmed below to avoid the temporary deactivation of your profile on our system.

8. EMAIL ADDRESSES FOR ADMINISTRATION AND PAYMENT-RELATED ENQUIRIES

You are welcome to use the email addresses below for administration and payment-related enquiries:

• MHR Central Region (Free State, KwaZulu-Natal and Northern Cape): admin.central@mhr.co.za   |  pay.central@mhr.co.za

• MHR Northern Region (Johannesburg, Vaal Triangle and Mpumalanga): admin.north@mhr.co.za  |  pay.north@mhr.co.za

• MHR Tshwane Region (Pretoria, Brits and Limpopo): admin.north@mhr.co.za  |  pay.tshwane@mhr.co.za

• MHR Western Cape Region (Southern and Western Cape locations): admin.wc@mhr.co.za  |  pay.wc@mhr.co.za

Please ensure that you use the ‘pay’ email addresses for payment-related enquiries and the ‘admin’ email addresses for administration-related questions to ensure your email is received by the correct MHR representative.

9. MAKE SURE YOUR INFORMATION IS UP TO DATE ON MHR SYSTEM

9.1 Personal information changes

MHR needs to have an up-to-date profile for you on our system to ensure that you receive shift requests and other important information. Please notify your local MHR office and not the client if any of the following information has changed:

• Email address
• Contact number
• Banking details
• Next of kin (for emergency contact reasons)

9.2 Employment status changes

NB: Remember to inform your nearest MHR office if you are no longer a moonlighter (permanently employed elsewhere) or have become a permanent employee. Kindly also make sure that you complete a new ‘Personal tax’ form received from your MHR office, to change your tax status on our system.  The correct tax status assists MHR to deduct the correct tax from your earnings.

9.3 Marital status changes

If your marital status changes, please remember to submit your marriage or divorce certificate to MHR if there is a need to change your surname on our system. Nursing panel members, remember to get in touch with SANC to complete a SANC surname change form.

10. SILENCE PROMOTES HEALING - KEEP NOISE LEVELS DOWN

Let's remember to allow the opportunity for patients to rest and heal. Keep all discussions with patients/clients/colleagues private or at a lower volume in shared rooms and corridors.

11. ACKNOWLEDGE EXCEPTIONAL PERFORMANCE

It is always a pleasure to recognise the hard work and accomplishments of our personnel (panel members) and teams within our organisation. Click below to view the acknowledgements on our 'Bravo for Brilliance' web page.

How do I recognise an MHR panel member for exceptional performance? Click here to visit our ‘Feedback’ page and enter the panel member’s information along with the compliment you would like to share.