MHR4me Frequently Asked Questions

Yes, the MHR4me app is data-free.

Click on the relevant link below to download the MHR4me app on your mobile.

If you encounter any issues, feel free to contact our app support line during office hours (08:00 - 16:00). When you call the number, follow the prompts. Press Option 1, and then Option 3. Your call will then be routed to MHR. Finally, press Option 2 for MHR4me App support. Note: The provided contact number is only for MHR4me app-related enquiries.

Feel free to visit our MHR4me Help web page to download the MHR4me help guides covering all the functionalities of the app.

If you encounter any issues, please contact our app support line during office hours (08:00 - 16:00). When you call the number, follow the prompts. Press Option 1, and then Option 3. Your call will then be routed to MHR. Finally, press Option 2 for MHR4me App support. Note: The provided contact number is only for MHR4me app-related enquiries.

If the app is not responding, please try the following:

• Log out of the MHR4me app, close it, and log back in to see if the issue is resolved.
• Check for MHR4me app updates on the Google Play Store (Android) or Apple Store (iOS).
• Check for software updates on your phone and install any available updates.
• Try uninstalling the app and then reinstalling it.
• If the issue persists or your phone is frozen, restart your phone. After restarting, log in to see if the problem is resolved.
• Check the storage space on your phone and ensure you have enough free storage. If necessary, free up space on your device.

If you are still experiencing problems, feel free to contact our app support line during office hours (08:00 - 16:00). When you call the number, follow the prompts. Press Option 1, and then Option 3. Your call will then be routed to MHR. Finally, press Option 2 for MHR4me App support. Note: The provided contact number is only for MHR4me app-related enquiries.

• Check your email spam folder for a welcome email from MHR No-Reply.
• Make sure that your email inbox is not full.

Note: Your email address must match the one MHR has for you on the system. If you have not received a login email, please contact MHR to verify your email address on our system and to confirm that your profile is active and activated for using the app.

Contact MHR to update your email address.

Here are the steps to reset your password on the MHR4me app:

• Go to the login screen and select 'Forgot your password'.
• Enter your email address and click on 'Send verification code'.
• You will receive a verification code/one-time PIN (OTP) via email.
• Check your email for the verification code. It could be in your primary inbox or spam folder.
• Copy the verification code from your email and paste it into the 'Verification Code' field on the app.
• Click on 'Verify code'.
• Once the verification code is confirmed, click on 'Continue'.
• Enter a new password and confirm it by entering it again.
• Click on 'Continue' to finish the process.

Please try the steps below:

• Check your primary email inbox or spam folder for an email confirming your verification code or one-time PIN (OTP).
• Ensure that your email inbox is not full.
• If you haven't received an email, click ‘Send new code’ on the app to resend a verification code.

Note: Your email address must match the one MHR has for you on the system. If you have not received a verification code after following the steps above, please contact MHR to verify the email address we have on record for you.

If you are having trouble verifying your email account with the verification code received via email, it may be due to the following reasons:

• Your profile on MHR's system has been terminated.
• The email address you entered does not match the one associated with your MHR profile.
• Your MHR4me mobile app account is not activated on MHR's system.

Note: If you cannot verify your email account, please contact MHR to confirm your email address on our system and to check if your profile is active and activated to use the app.

Did you click 'Forgot your password' on the app and follow the steps to email a verification code to your email account?

If you are having trouble verifying your email account with the verification code received via email, it may be due to the following reasons

• Your profile on MHR's system has been terminated.
• The email address you entered does not match the one associated with your MHR profile.
• Your MHR4me mobile app account is not activated on MHR's system.

Note: If you cannot verify your email account, please contact MHR to confirm your email address on our system and to check if your profile is active and activated to use the app.

Log in to the app and click the ‘bell’ icon at the bottom of the screen to view received notifications.

Please try the steps below to check your notification settings:

Check your phone settings to ensure you have enabled/allowed notifications for MHR4me.

Verify that your communication preferences on MHR4me are set to receive notifications via the app by following the steps below:

• Log in to MHR4me, go to the 'Profile' section, and click the 'Communication Preferences' tab.
• Click ‘Edit Communication Preferences’.
• Adjust the relevant communication preference options by selecting or deselecting the appropriate options in the relevant section.
• Click ‘Update’ to save the changes.

The Communication Preferences Help Guide is also available to assist with setting Communication Preferences on the app.

If you are still not receiving notifications, feel free to contact our app support line during office hours (08:00 - 16:00). When you call the number, follow the prompts. Press Option 1, and then Option 3. Your call will then be routed to MHR. Finally, press Option 2 for MHR4me App support. Note: The provided contact number is only for MHR4me app-related enquiries.

The display size of the page needs to be adjusted on your phone.

If you are inactive for more than 30 minutes, the app will automatically log you out, and you will need to log in again.

If you encounter the 'Oops! Something Went Wrong' reload error message below, follow these steps:

• Reload the session by clicking the 'reload' button.
• If the error persists, close your session and restart.
• If the error persists after restarting your session, log out and log in again.

If the error persists, feel free to contact our app support line during office hours (08:00 - 16:00). When you call the number, follow the prompts. Press Option 1, and then Option 3. Your call will then be routed to MHR. Finally, press Option 2 for MHR4me App support. Note: The provided contact number is only for MHR4me app-related enquiries.

If you are having trouble uploading a document to the app, please keep these points in mind:

• Ensure that your document's size is no more than 20MB.
• If your document exceeds 20MB, reduce its size and try uploading it again.

You can also contact MHR for assistance in uploading the document to our system.

To secure a shift, follow these steps:

• Set your availability under the ‘Availability’ tab by following the relevant steps.
• The MHR Coordinator will advertise shifts matching your availability under the 'Available Shifts' tab. These shifts are also based on your eligibility and work history.
• If you want to book the available shift, click ‘Request Shift’.
• When you accept/request the shift, a notification is sent to the MHR Coordinator for confirmation. Once confirmed, you will receive a confirmation notification via your preferred communication option selected in the app. Note that your booking is not finalised until you receive a confirmation notification.
• Once confirmed, the booked shift will appear under the ‘Upcoming Bookings’ tab. You can also cancel the shift from this section if necessary.

Feel free to download the 'How to secure/request Shifts on MHR4me' help guide below for assistance. 

To understand the meaning of the availability icons and colours, click on the icon next to the plus sign under the calendar (a zigzag line/wave with two lines underneath) to display the following screen:

Please refer to the 'Setting Availability for Shifts' help guide below for asssitance.

• There may not be any current shift requests for your specific job description. Available shifts are also determined by your eligibility and work history.
• Check your availability status on the app. If your status is ‘unavailable’ or ‘exceeded hours’, take the following actions: If your status is ‘unavailable’, please change your status to ‘available’. If you have exceeded your allowed hours for the month, you can only work again at the start of the new month.
• If you are a healthcare professional, refer to the ‘Licenses’ tab on the app. Verify the validity of your professional council license or other applicable licenses. If your license has expired, upload your renewed license on the app or contact MHR.
• If you are a healthcare professional, porter or care worker, refer to the indemnity cover tab on the app to verify the validity of your indemnity cover. If your cover has expired, upload your renewed indemnity cover on the app or contact MHR.

If the issue persists, contact MHR to check whether your profile is still active.

This shift was filled by another panel member or cancelled by the client; therefore, it was removed from the ‘Available Shifts’ tab.

Please follow these steps if you cannot see your upcoming bookings on the app:           

• All upcoming bookings will be displayed under the ‘Upcoming Bookings’ tab.
• Scroll down to refresh the screen.
• Did the client book you, or did an MHR representative book you? If you were booked by MHR, contact the relevant MHR Coordinator at 0860 647 647 (0860 MHR MHR) to confirm the booking.

Alternatively, contact our app support line during office hours (08:00 - 16:00). When you call the number, follow the prompts. Press Option 1, and then Option 3. Your call will then be routed to MHR. Finally, press Option 2 for MHR4me App support. Note: The provided contact number is only for MHR4me app-related enquiries.

Please refer to the 'Cancel a Shift' help guide below for assistance.

You can only cancel a shift within the allowed hours as per our ‘Cancellation by a Panel Member, policy available on our ‘Policies and Documents’ web page.

If your shift is not cancelled within the prescribed period, it will be treated as a late cancellation per our policy. In the event of a late cancellation, you must contact MHR at 0860 647 647 (0860 MHR MHR) to cancel your shift. NB: Please do not contact the client directly.

• When you accept/request a shift, a notification is sent to the MHR Coordinator for confirmation. Once confirmed, you will receive a confirmation notification via your preferred communication option selected in the app. Note that your booking is not finalised until you receive a confirmation notification.
• Once confirmed, the booked shift will appear under the ‘Upcoming Bookings’ tab. You can also cancel the shift from this section if necessary.

• Due to company requirements, specific changes, such as a marital status change, can only be made once it has been verified by MHR.
• If a field, such as the mobile number and email address fields, is greyed out, you cannot change your information and must contact your local MHR office to make a change. 

You need to contact MHR to update your primary mobile number. You can only add or edit an additional contact number on the app.

You need to contact MHR to update your email address.

Please refer to the 'Updating Personal Details' help guide below for assistance.

Please refer to the 'Updating Personal Details' help guide below for assistance.

Please refer to the 'Updating Qualification Information' help guide below for assistance.

Please refer to the 'Updating Next of Kin Details' help guide below for assistance.

Please refer to the 'Updating License Details' help guide below for guidance.

Please refer to the 'Updating Indemnity Insurance' help guide below for assistance.

Please refer to the 'Updating Work Preferences' help guide below for assistance.

Please refer to the 'Updating Communication Preferences' help guide below for assistance.