Policies & Documents

For your convenience, here is easy access to some of our policies, procedures and company documents.

POLICIES AND PROCEDURES

Below you will find some of our general policies and procedures under the applicable headings. You are welcome to contact your local MHR office for client-specific policies and procedures.

Change of Personal Information

The purpose of this policy is to ensure that MHR panel members contact MHR timeously to update their personal information when their personal information changes.

Download (PDF | 184.8 KB)

Cell Phone Usage & Social Media Wisdom

Cell phone, Tablet & Telephone Usage while on duty

This policy ensures that cell phones/tablets are switched off while on duty and calls made on clients' telephones are managed correctly.

Download (PDF | 103.89 KB)

Social Media

The purpose of this policy is to assist panel members in making appropriate decisions when conducting themselves on social media.

Download (PDF | 160.78 KB)

Confidentiality & Data Privacy

Confidentiality

This policy highlights the importance and necessity of confidentiality and privacy in the workplace.

Download (PDF | 330 KB)

MHR Privacy Notice

This privacy notice includes more information regarding the personal information collected by MHR from MHR panel members, etc.

Download (PDF | 264 KB)

Disciplinary Code

The MHR Disciplinary Code specifies rules and acceptable conduct in the workplace. The code also assists line managers to deal with misconduct in a fair and consistent manner.

Download (PDF | 52.09 KB)

Dress Code / Uniform

Dress Code (Admin panel members)

This policy ensures that all administrative panel members adhere to a dress code which enhances the professional image of MHR.

Download (PDF | 133 KB)

Dress Code (Nursing & Care Workers)

This policy confirms the professional dress code for MHR nursing and care worker panel members.

Download (PDF | 182.8 KB)

Dress Code (ER24 panel members)

This policy confirms the professional dress code for MHR ER24 panel members.

Download (PDF | 189.2 KB)

Events / Incidents

Event Reporting

This policy ensures that the correct process is followed when reporting an event and that a 'Near Miss/Adverse Event Report' is completed correctly.

Download (PDF | 155.61 KB)

Contamination Injury

This policy ensures that the correct process is followed when a panel member is accidentally exposed to blood and body fluids to mitigate the risk of acquiring associated diseases.

Download (PDF | 232.5 KB)

Injury on Duty

The purpose of this policy is to ensure that panel members report injuries timeously and that the correct reporting procedure is followed.

Download (PDF | 223 KB)

Indemnity Insurance

Medical Professional Indemnity Cover

This policy ensures that all applicable MHR healthcare professionals, porters and care workers have adequate indemnity cover.

Download (PDF | 139 KB)

Leave Benefits

Leave

This policy provides more details regarding accrued leave and the payment of accrued leave.

Download (PDF | 45.2 KB)

Family Responsibility Leave

The purpose of this policy is to ensure that family responsibility leave is processed according to the prescribed guidelines.

Download (PDF | 209 KB)

Sick Leave

The purpose of this policy is to ensure that sick leave is processed according to the prescribed guidelines.

Download (PDF | 202 KB)

Professional Council & PrDP Licences

PrDP Licence

The purpose of this policy is to ensure that the ER24 panel members mentioned in the policy, have valid PrDP licences.

Download (PDF | 192.34 KB)

Professional Council Registration

The purpose of this policy is to ensure that all health care professionals placed by MHR, are registered with a Professional Council and work according to their Scope of Practice.

Download (PDF | 134.18 KB)

Recruitment Referral Fee

Recruitment Referral Fee (STANDARD FEE)

This policy ensures that the correct recruitment referral fee claim process is followed when an active MHR panel member recruits a scarce skills candidate listed in the policy.

Download (PDF | 70 KB)